Commonly asked questions:

What is a domain name and what should I choose?
Can you register my domain and hosting services?
I currently have a website but it only needs updated. Can you help?
How many pages can I have?
What will my website cost?
Are there hidden costs with regards to owning a website?
How long will it take for my site to be finished?
How should we deliver the information for our website to you?
Can this process be taken care of over the phone/via email?
Once you are finished with my website, will there be ongoing communication?
Who owns the website once you have created it?
Will my website be able to be found on Google, or other search engines?
What is Backend Administration?
Will my page look the same to everyone that visits?
Will I be able to accept credit cards for services or for donations?
We have put together a list of commonly asked questions to assist you with making your decision. Simply click on the question from this list above, and the answer will display in the area here.

If you have a question that is not answered? Please let us know so that we may help you, and add it to the list so that others can be helped as well.
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click There are many features that will change the answer to this question.

If you are looking for something simple, then the cost can be minor, although you will still be required to purchase the administrative tool that we are providing to all of our clients.

If you are looking for something that requires a lot of design and custom work, then the cost will be more.

Custom graphic work, custom scripting and custom shopping carts are a few features that will impact the cost.

We will not begin work on any project until we have worked closely with you to determine your needs as a business, and attempt to fit our service into a budget that you can easily afford.
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click You can have as many pages on your site as you wish.

If you decide to stay with a simple layout, the ability to have multiple pages is only restricted by the amount of space that your server provides.

If you wish to have a more complex layout, the same rule applies, but keeps in mind, the more content (images, videos, sounds, etc) will limit the amount of available space that you have.

The vast majority of hosting providers, allow for sufficient space for you to do just about anything you want to do with regards to your website.

The only restrictions we have rely on whether or not the layouts of each page are different or the same.

Additional layouts on additional pages will cost extra during the development phase.
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click Yes. We would be more than willing to redevelop your website to suit your current needs. The same fees apply as with a new setup. Aside from hosting and the registration of your domain (which will already be set up).

There is, however, one requirement that you need to be aware of with regards to our service.

1 - Must be hosted on a PHP/MySQL capable server.
The service we provide, requires the use of the MySQL database service and PHP server-side scripting service. If you are not sure about your provider, please let us know.

Even if your provider doesn't currently allow this type of service, there is normally an easy way to make it available to you by changing the type of hosting that you are running. It is commonly a free charge to make this change, and can usually take place over the span of a couple hours. We can check into this for you before you sign up for our service.
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click We can certainly assist you with the setup and registration of your domain name. If you choose to have your website hosted with us, and you are going to be using our service to develop your website, then we have some specials that we can offer you.

(Please click here to view our hosting options that we are currently providing.).

Even if you choose to have your website hosted at a different location, we would be more than happy to assit you. It can be a confusing process for some people, and even harder if you are just starting out.

We would be happy to help take the headache away.
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click A domain name is a specific web address that you choose. For example: www.google.com is a domain name.

1 - Choose the right extension.
There are many different options that you can use. For example, the most popular domain names end with ".com". If you are a non profit organization, then you can use ".org".

2 - Keep it short.
Ideally most domain names are less than 10 characters. Of course, this is completely up to you.

3 - Make sure it makes sence.
Try to come up with something that matches what your business is, or what your business name is. That will make it much easier for people to locate it when you are first beginning.
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click There are more costs than just the development of the website when it comes to overall fees.

You will need to register your domain with a domain registrar, and then you will need to host it. Both of these costs are fairly minimal depending on the services that you require. We have decided to offer free basic hosting and registration services (for the first year) to any client that signs up with us. This way, all of your services are provided by one single source. The fees for hosting after the first year varies depending on your needs, and will be determined with you before our contract with each other begins.

If you choose to go with a different provider, you will still be required to pay yearly costs to these providers. We can assist you in finding the right solution for you. GoDaddy (for example) handles all of these services in one location, and for about 60 dollars a year, you can both have your name registered and hosted.
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click The time it takes to develop a website is based on many factors.

Complexity, design and custom features all play a huge part in this timeframe.

Once you have decided what types of features you would like in your site, we can work together to determine a suitable timeframe.

Keep in mind that the most common delay, in regards to the completion time of a website, is waiting for information (text content, image content) from the client. Due to this fact, there are deadlines that you as a client of ours must follow as well.

If you miss these deadlines, it is very possible that we will miss ours. The impact that this has on our company will result in you being responsible for inputting your own content into your site. This helps minimize the impact on our other clients, due to an unscheduled adjustment.
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click Just about any format is acceptable.

If the items are delivered in an electronic format (IE: Word, Excel, JPG, Etc), it will make the work much faster and more accurate. If we need to manually retype the information, it could increase the timeframe as well as the possibility for error.

Please contact us before information is sent to us, to make sure that we have the ability to open the files. Even though we do our best to meet the needs of our clients, we may not have the ability to open every document sent to us.
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click More times than not, this answer is yes.

Once we have come up with a preliminary design for your website, you will have the ability to see and make suggestions to the layout. With the amazing amount of resources at our disposals (fax, digital cameras, email, internet) it is more than likely that this entire process can take place without meeting person to person.

Once we have completed the design and layout of your site, and both parties are happy with the outcome, we will host an online training session with you so that you can fully understand how to make changes to your site.
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click Hope not :)

Seriously though, our hopes are that we can provide you with a service where you will not need our services again.

Granted - every business grows. As your business grows, so do your needs for exposure. We want you to call us to assist you with site upgrades. e-Commerce, business solutions, or just about anything else that you feel your site needs.

Even though we are providing you a service that will allow you to maintain your website yourself, we do understand that there may be people that don't want to do it themselves.

Well, we can do that too. For an hourly charge.

However, if you have problems, or need assistance, you are always welcome to call or email us for help. For that we will always be willing to talk.

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click The website we develop is yours. All content contained within your website will be yours as well. However the coding used to create the administrative backend and all of the scripts that are used on your site remain the SOLE property of Talon-Designs Inc.

If you wish to cut all ties to Talon-Designs once your site is developed, and you wish to own the administrative backend, it is something that we can discuss. However, be warned, the cost to purchase the rights to our software will be VERY expensive.

If there comes a time, that you no longer wish to use our service, and have no need to utilize our administrative panels, we will need to discuss the transition. Due to the fact that there will be no way for you to make changes to it, aside from manually connecting to the databases, and making the changes there.


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click There is a common misconception when it comes to finding your website with search engines of today.

The single best way to increase your page rank in search engines is to have good content on your site that relates to the purpose, topic, or business of your website. Another factor is how popular your site becomes. The more links to your site and amount of traffic will help your page rank as well.

The key is getting your website known to other businesses similar to yours. In addition to that, the more unique the item is on your website, the more possible it will have a higher ranking.

There are other ways to promote your business online. Google's AdWords is one that Talon-Designs highly recommends. If this is a path that you wish to take, we can help you get started with their service. There is, however, a flexible monthly fee incurred by Google for this service.
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click Backend Administration is what our entire system is based on. It refers to the ability for our clients to update their own sites without having to contact us or a third party to make the changes for them.

All of our clients have backend administration built right into their sites. Our reason for providing this as a standard option is simply because we don't want to have to make updates for you. Once your site is set up, typically the only thing that will be changing is text information and maybe a few images here and there. We don't want to be doing these types of updates, we would much rather focus on getting more clients online and expanding our services.

The cost of this service is added in to the overall website cost. However, the price is considerably cheaper because all of our clients use the same system. If we custom built this for each client, the cost would be much more. We also do not require a membership fee or maintenance fees. Once you are on our system, you will not be required to pay any more fees unless you request additional features at a later time.
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click This is a question that is difficult to answer.

There are many different types of Internet browsers on the market. Internet Explorer, Safari, Firefox, Opera and Konqueror are just a few. There are dozens more.

We will do everything within our power to make sure that each person that visits your site is given the same friendly look and feel that everyone else received. However, there are many things out of our control that can impact the way your site looks to the user. Screen resolution, operating system, connection speed and installed toolbars are just a few.

If you have any questions or concerns regarding this, please let us know. We would be happy to explain it to you in more detail.
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click Yes.

There are a wide range of possibilities to accept payment on your website. Paypal and Google Checkout are just a couple of them.

We have found that the above named services will allow even the most novice user the ability to receive secure credit card payments. The only requirement is that you have an account with them, and you configure your website to allow this type of feature.

It is easy to set up, and we will be more than happy to assist you with this.

There are of course, many other types of shopping cart & checkout services available. We just prefer to write our own, which gives us the ability to expand it in any direction that suits the needs of our clients.
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